WHO WE HELP
Training built around the people you protect
We tailor every course to your setting, your risks and your policies.
WHO WE HELP
Sectors we support
Education
We help schools keep pupils and staff safe with Positive Handling in Schools and Conflict Prevention and Management training. Every course combines a clear legal briefing with non-harmful physical skills, shaped around your behaviour policy and the young people you support.
Typical settings
• Schools
• Academies and multi-academy trusts
• Colleges
• Alternative provision
Health and Social Care
Our Positive Handling in Care and PMVA courses give care teams the confidence to prevent and manage challenging situations safely. We build in Positive Behaviour Support principles and offer post-incident support so learning continues long after the session ends.
Typical settings
• Care homes
• Mental health services
• Learning disability and supported living
• Community teams
Security and Public Services
From Lone Worker Safety to Conflict Prevention and Management, we prepare front-line teams to stay calm and in control. Specialist Searching and De-escalation and Incident Command courses support staff who manage higher-risk situations.
Typical settings
• Front-line and customer-facing staff
• Security and housing teams
• Local authorities
• Lone workers
Maritime, Aviation and Transport
Busy, high-pressure travel environments can quickly lead to frustration and conflict. Our conflict management and de-escalation training helps passenger-facing staff and crews recognise warning signs early, communicate calmly and keep everyone safe on the move.
Typical settings
• Passenger-facing and crew teams
• Ports and terminals
• Airports and airlines
• Rail, bus and taxi operators
Retail and Hospitality
We help keep staff and customers safe with communication-first training. Teams learn to defuse tension, handle difficult behaviour with confidence and know when and how to step back, so shifts stay safe and welcoming.
Typical settings
• Shops
• Bars and restaurants
• Hotels
• Venues and events teams
Community Groups and BID Teams
Practical, accessible training for the people who keep our communities and town centres running. We give staff and volunteers the skills to stay calm, de-escalate conflict and look after themselves and the public.
Typical settings
• Charities and community organisations
• Volunteers
• Business Improvement District wardens and ambassadors
• Town centre teams
How we work with you
01
Understand your risks
we start with your setting, incidents and policies
02
Tailor the training
courses shaped around your people and environment
03
Support after the course
refreshers, scenario practice and post-incident guidance