TRAINING COURSE
Level 2 Scenario Refresher
A one-day immersive refresher for Level 2 alumni: realistic, branching scenarios delivered in-house at your site.
COURSE OVERVIEW
ABOUT THIS COURSE
WHAT THE COURSE COVERS
Our one day immersive refresher builds on the Prevent, Support, Protect approach: read the scene as it changes, choose the words and tone that lower the heat, and use dynamic risk assessment to decide when to step back or call for help. Your group works through a branching, realistic scenario at your own site.
By the end of the course, you will be able to:
• Apply Level 2 communication and de-escalation skills under realistic pressure
• Make and justify decisions at each branch of a live scenario
• Recognise escalation and adjust your approach in real time
• Use dynamic risk assessment to decide when to step back or call for help
• Give and receive structured peer feedback
• Take away a personal action plan
WHO USES THIS COURSE
Our Level 2 Immersive Scenario Refresher is for anyone who needs to keep their conflict management skills current, including:
• Anyone who has completed our Level 2 Conflict Prevention and Management course
• Front-line staff in schools, colleges and universities
• Care providers and healthcare professionals
• Local government and public services
• Security staff, transport, retail and hospitality staff
• Team leaders, managers and other public-facing roles
COURSE DETAILS
Everything you need to know before you book. Most of our work is bespoke, so timings and content can be adapted to your setting.
• Duration: 1 day (usually 09:30 to 16:30, adaptable to suit you)
• Number of attendees: up to 12 (extra delegates can be added)
• Course type: in person, in-house at your site
• Certification: certificate in Personal Safety Partnership's Level 2 Immersive Scenario Refresher
How we work with you
01
Understand your risks
we start with your setting, incidents and policies
02
Tailor the training
courses shaped around your people and environment
03
Support after the course
refreshers, scenario practice and post-incident guidance