TRAINING COURSE
Conflict Prevention and Management
Practical one-day training to prevent, de-escalate and resolve conflict, built on our Prevent, Support, Protect approach.
COURSE OVERVIEW
ABOUT THIS COURSE
WHAT THE COURSE COVERS
Conflict is a natural part of human interaction. Our one day course teaches practical skills to prevent, manage and resolve it constructively, reducing its negative impact and turning it into an opportunity for growth and better relationships with colleagues and the people you serve.
By the end of the course, you will be able to:
• Understand the causes, types and stages of conflict
• Prevent conflict with proactive strategies
• Communicate with active listening and assertive, respectful language
• Use resolution, negotiation and mediation techniques
• Manage conflict in culturally diverse environments
• Recognise your own conflict style and triggers, and use emotional intelligence to manage your reactions
• Practise through role-play and build an action plan for real-world situations
WHO USES THIS COURSE
A wide range of people and organisations use our Conflict Prevention and Management course, including:
• Schools, colleges and universities
• Care providers, healthcare professionals and administrators
• Local government
• Private and public sector organisations
• Social workers
• Secure transport services
• Retail and hospitality staff
• Security staff and stewards
• Government agencies and enforcement officers
• Aviation, maritime and public transport operators
• Front-of-house staff, individuals and community groups
COURSE DETAILS
Everything you need to know before you book. Most of our work is bespoke, so timings and content can be adapted to your setting.
• Duration: 1 day (usually 09:30 to 16:30, adaptable to suit you)
• Number of attendees: up to 12 (extra delegates can be added)
• Course type: in person or online
• Certification: certificate in Personal Safety Partnership's Conflict Prevention and Management
How we work with you
01
Understand your risks
we start with your setting, incidents and policies
02
Tailor the training
courses shaped around your people and environment
03
Support after the course
refreshers, scenario practice and post-incident guidance